Skype for Business Training

$2,495.00 ex GST

Rolling out Skype for Business? 

Ensure your people are equipped with the knowledge they need to use Skype for Business in your organisation.

From simple sessions focused on Instant Messaging, Presence & Web Meetings, to deeper dives into using Voice, Video, and Dialing functions – our flexible session structure means we can focus on the right content for your environment.  Plus we can include custom content specifically built for your headset, handset or room-based conferencing equipment.

Ready to go?  You can book online using your corporate credit card, or with a purchase order number.

Description

Adopt & Embrace has helped dozens of organisations across Australia and New Zealand on-board their workforce onto Skype for Business

Adopt & Embrace is a Microsoft Gold Certified Partner

 

Our award-winning team work with you to ensure that your people learn about Skype for Business in the context of your business.

Let’s get to the details…

 

Who is this engagement for?

This Skype for Business Training workshop is designed to help build the foundation skills required to effectively use Skype for Business in your organisation.  We regularly see the following scenarios when delivering our Skype for Business training workshops

  • Where an organisation is using Skype for Business as their telephone system, including
    • switching from physical handsets to softphones
    •  introducing new headsets
  • Where an organisation is using Skype for Business to improve the way people work together
    • providing presence and instant messaging capability
    • switching from telephone conferencing bridges to web-based meetings
    • introducing peer to peer video conferencing

Adopt & Embrace onsite Skype for business training is suitable for up to ~50 participants per day

 

What will we cover?

Generally, we have two different flavours of this session, depending on whether or not you are using Skype for Business as your telephone system.  We will work with you to tailor this session to your specific needs during our 30-minute planning call

Telephony/moving to softphones session

  • Connecting to your laptops new headset
  • Managing contacts and using the Directory
  • Making and receiving calls
  • Hold and transfer
  • Conference call
    • Forwarding Calls – Voicemail, Delegates, Mobile
  • Video calls and screen sharing
  • Online Meetings – Organising
  • Online Meetings – Participating

Traditional presence/IM/conferencing session

  • Managing contacts and using the Directory
  • Presence and Instant Messaging
  • Richer interaction with Video calls and screen sharing
  • Online Meetings – Organising
  • Online Meetings – Participating
  • Working with external parties (if the federation is turned on)

 

What is included?

  • 1 x planning call (up to 30 minutes via Skype for Business Video or phone call)The call will take place prior to attending on-site at your organisation. We will tailor the delivery to the specific goals of your organisation or location and confirm the logistics
  • 1 x Adopt & Embrace Adoption Specialist on site in one metropolitan area from 9:00 AM to 4:30 PM each day
    • Metropolitan areas = within 75 km of the central post office of Brisbane, Sydney, Melbourne, Adelaide, Perth, Auckland or Wellington.
    • If you require training across multiple metropolitan areas, add each as a separate line item in your cart
  • 4 x 75-minute training workshops (repeating the same content)
    • 9:30am -10:45am
    • 11:00am -12:15pm
    • 1:00pm – 2:15pm
    • 2:30pm – 3:45pm
  • 1 x 30-minute Drop-in Q&A session
    • 4:00pm – 4:30pm
  • Tracking of attendance
    • Via printed ‘sign in sheet’ 
  • Tracking of session feedback via an electronic survey
    • URL provided to participants at the end of the session
    • Three questions
      • Would you recommend this session to your peers (NPS 1-10)
      • What is the one thing you learned today that you will be able to apply to your work straight away (Free text)
      • What is the one thing we could do to improve the session you attended today? (Free text)
  • Consideration of all our stakeholdeCertified B Corporationrs
    (as a Certified B Corporation we think this is really important)

    • Community – 1% of your investment in this engagement will be donated to Batyr, a for-purpose organisation that focuses on preventative education in the area of youth mental health
    • Environment – carbon emissions from travel required to deliver this engagement will be offset by GreenFleet

 

What is not included?

  • Handouts or other printed material
  • Any projection or display equipment
  • Any demonstration headsets, laptops or other devices
  • Any travel-related costs for delivery outside of the Brisbane, Sydney, Melbourne, Adelaide, Perth, Auckland or Wellington metropolitan areas.  Any travel costs inured outside of these areas will be passed on to you at cost

 

What do we need from you?

  • A contact for each site where Skype for business training workshops are planned to be delivered
  • A comfortable room to deliver Skype for business training in, at each location
  • Access to power for the Adoption Specialist’s laptop
  • Access to HDMI or VGA connection to a projector (or display) for Adoption Specialist’s laptop
  • Guest wireless access with an internet connection
  • For sessions tailored to customer specific devices, headsets, handsets etc
    • access to devices at least 2 business days prior to the session
  • For ‘hands-on’ training
    • [already in production] participants bring their own work device to the session
    • [not in production] customer provision lab environment including training laptops
  • At least 5 days notice when booking, subject to availability

 

 

Cancellations / Change of dates

As a small business, we try to be as flexible as we can be to accommodate our customers.  That being said, last minute cancellations and changes to confirmed bookings in our schedule can have a significant impact on our business.  Although cancellations are very rare, date changes do happen from time to time.  We want to make sure you know our policy ahead of time (just in case)

  • Cancellations with at least 30 days notice
    • Cancellation Fee: None
    • Any fees paid will be 100% refunded via the payment method you used, minus any unrecoverable travel bookings or other ancillary costs incurred as part of preparing for delivery

 

  • Cancellations with between 30-15 days notice
    • Cancellation Fee:  We will charge you up to 30% of the total booking + any unrecoverable travel bookings or other ancillary costs incurred as part of preparing for delivery
    • This will be taken from any fees that may have already been paid, the remainder will be invoiced to you

 

  • Cancellations with 14 days notice or less
    • Cancellation Fee:  We will charge you up to 50% of the total booking + any unrecoverable travel bookings or other ancillary costs incurred as part of preparing for delivery
    • This will be taken from any fees that may have already been paid, the remainder will be invoiced to you

 

  • Date changes with at least 14 days notice
    • Change of date Fee:  None (subject to availability of new dates)
    • Note that changes to travel bookings may incur additional charges.  These charges will be passed on to you

 

  • Date changes with 14 days notice or less
    • Change of date Fee:  We will charge you up to 30% of the total booking (subject to availability of new dates)
    • Note that changes to travel bookings may incur additional charges.  These charges will be passed on to you

 

Back to services main page

Reviews

There are no reviews yet.

Only logged in customers who have purchased this product may leave a review.