One of my responsibilities is to coordinate briefings and contentious issues – a big part of this is engaging across departments to collate information quickly via information requests and intel that will make up a more informed briefing/dealing with a contentious issue.

Information requests for briefings are cascaded throughout the organisation via email, resulting in significant coordination overhead​. Information is handled and coordinated by multiple parties along the way as it cascades down, then back up the org chart.

Create a single place where all briefing or contentious issue information can be centrally collated​ and accelerate the response back to Ministerial when required.

We would have a space for the Governor’s report, a regional visit space for items relevant to a Ministerial/Premier visit to a state region, and a ​country visit​ space for items relevant to a Ministerial/Premier visit to another country. I would then post my request in a channel using a subject heading and @mention the whole Team to please engage with the request. All the replies and discussion will take place in a central location where the heavy lifting of coordinating is done by this new process and technology.

• Significant reduction of email-based communication to collate briefings​
• Faster responses to ministerial briefing requests