I am accountable for staff engagement, profitability, safety, productivity, patient experiences, and customer growth and loyalty.

I’m too re-active in chasing status – I sift through 100+ emails a day – currently I must remember who sent an email so that I can find what I’m after. I’m having conversations with one manager that should be visible to others, and then find myself repeating the same information…often some manager’s say they missed out, and for me it’s not good if a manager is not in the loop

I want us to be more aware of progress between meetings – by having one place for leadership/management to communicate, align, and share progress. For our work to be organised by topic so I can find something quickly. A visible place will give confidence no-one is missing out and reduce the need of repeating the same information.

Creating a Team for regional management with various channels for each topic (Staffing, Rostering, Equipment, Clinic performance, Marketing, Billing, Projects, Health & Safety), OneNote for minutes, and Planner to track tasks.

We’ll improve our currency and situational awareness to ensure there is more member cohesiveness and interactions around our end goals and team activities.